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Go to the shopTerms & Condition
Terms & Condition
Introduction:
This document is an electronic record in terms of the Information Technology Act, 2000, and rules issued thereunder, as applicable. It is published in accordance with the provisions of applicable laws, including the Consumer Protection (E-Commerce) Rules 2020. By accessing, browsing, or using www.sukhayubhava.com or any other website, mobile version, or mobile application (collectively referred to as the "Website"), or availing any products of Sukhayubhava, you agree to be bound by the terms and conditions mentioned herein.
Eligibility:
Only persons who can enter into a legally binding contract under the Indian Contract Act of 1872 can use the Website and/or transact on the Website. Minors must conduct transactions through their legal guardian or parents. If you represent a company, partnership firm, or sole proprietorship, you must be duly authorized to access and use the Website.
Amendments:
The Company reserves the right to amend or revise these Terms and Conditions at any time. Changes will be effective immediately upon being uploaded on the Website. Your continued access or use of the Website constitutes acceptance of the amended Terms and Conditions. It is advisable to review the Terms and Conditions regularly.
Lawful Use:
You may only access the Website for lawful purposes. You are responsible for knowing and adhering to all laws, rules, and regulations related to your use of the Website.
User Account and Security:
You may create and hold one user account ("Account") only. You are responsible for maintaining the confidentiality of your account and password. If you believe the security of your account has been breached, contact us immediately. The Company reserves the right to refuse service and terminate accounts if these Terms and Conditions are violated.
Products:
The Website offers certain products ("Products"). By placing an order, you agree to the terms outlined in these Terms and Conditions. The Company may change, suspend, or discontinue Product availability at any time without notice. Product descriptions on the Website are indicative; actual products may vary.
Customer Communication:
By accessing the Website or placing an order, you agree to receive communications from the Company electronically. You have the right to opt-out through the provided procedures.
Intellectual Property:
All brand names, trademarks, and trade dress on the Website are the exclusive property of the Company. You shall not copy, reproduce, or distribute any Product or Website content without authorization.
Tax:
If you purchase Products, you are responsible for paying applicable taxes.
Payment Method:
Payments can be made using various methods outlined on the Website.
Pricing and Availability:
Prices and availability of Products on the Website are subject to change without notice. Delivery charges may apply based on order value.
Delivery:
Delivery may be made in multiple shipments. Estimated delivery times are indicative, and delays may occur. The Company is not liable for any loss due to order cancellation or delayed delivery.
Disclaimer of Warranties:
The Website and Products are offered on an "as is" and "as available" basis. The Company disclaims all warranties, including accuracy, reliability, and completeness of information.
Limitation of Liability:
The Company is not liable for any direct, indirect, or consequential damages arising from Website use or Product purchase. Maximum aggregate liability is limited.
Indemnification:
You agree to indemnify and hold the Company harmless from liabilities, claims, and expenses related to your breach of these Terms and Conditions.
Privacy:
Refer to the Company's privacy policy for information on data usage.
General:
Force Majeure: The Company is not liable for events beyond its control.Cessation of Operation: The Company may cease Website operation without notice.Entire Agreement: These Terms and Conditions constitute the entire agreement.Governing Law: These Terms and Conditions are governed by the laws of India.Waiver of Class Action Rights: You waive the right to join claims in a class action.Termination: The Company may terminate access to the Website for breaches of these Terms and Conditions.Domestic Use: The Website and Products are intended for use in India.Assignment: You may not assign rights and obligations; the Company may do so at its discretion.Survival:
Provisions of these Terms and Conditions will survive termination.
Contact Information:
For questions or comments, contact our Customer Service Desk:
Email: care@sukhayubhava.com
Phone: +91 9340-761-751
Grievance Officer:
Adarsh Rai
Email: admin@sukhayubhava.com
These Terms and Conditions were last updated on 22-11-2023
Returns, Refunds, Cancellations, and Exchanges
Returns and Replacements: Your Hassle-Free GuideAt Sukhayubhava, your satisfaction is our priority. If you ever receive the wrong or expired product, or if it arrives damaged, we've got you covered. Here's a step-by-step guide to make the process smooth for you:Step 1: Initiate a return/replacement request within 7 days from the delivery date. For damaged/missing items, report within 2 days. Use the WhatsApp Chat option or provide order details for assistance.Step 2: Allow us 2 working days to review your request.Step 3: Once reviewed, our courier partner will pick up the products. If pick-up isn't available, self-ship and we'll reimburse the courier charges.Step 4: After receiving your product, we'll verify and initiate a replacement or refund (subject to stock availability).Conditions for Return/Replacement:Wrong product deliveredExpired product deliveredDamaged product (physical/tampered)Incomplete order (missing products)Return/Replacement Not Accepted for:Opened/used/altered productsMissing original packagingRequests generated after 7 daysDamage/missing product reported after 2 daysProcessing Timeline: Upon return request, pick-up is scheduled within 5-7 business days. After passing inspection in our warehouse, a refund was initiated.Order Cancellation: Orders can be canceled until the status is "Ready to Ship." Call +91 9340-761-751 or use the "CANCEL" button in My Account. Sukhayubhava may cancel orders without pre-confirmation.Refund Details:Prepaid orders: Refund processed within 7 business days to the bank account/card.Cash on Delivery: Provide bank details for the refund.Refund Duration:Cancelled orders: Within 7 business days.Returns: Initiated 2 weeks after return pick-up.Partial Order Returns: Yes, you can return eligible products within 7 days.For any assistance, reach out to us at +91 9340-761-751 (Mon-Fri, 9 am to 6 pm) or use the WhatsApp Chat option. Your satisfaction is our commitment at Sukhayubhava! 🌿✨