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Go to the shopShipping policies
Shipping policies
Shipping Address
In order to provide good service and timely and efficient deliveries, please enter the correct pin code in the shipping address field of the Registration Form. Also, it is very important for us to have your contact number, so please enter your correct phone number while registering.
Delivery In India
The estimated time of delivery within India is generally 5-7 business days, time may vary according to your delivery location.Please note that if your location is not served by our regular courier partners, then we will be dispatching your order through Value Payable Post (VPP) or Speed Post. In such cases, delivery duration may vary from 7-10 days.Delivery time may also vary according your delivery location. Orders placed from North East India require minimum 10-12 business days for delivery.
International Delivery
International deliveries may take 15-20 days. The tracking of your order gets updated periodically to provide the most current status of the shipment. There may be a delay between scanning events and the availability of tracking information related to those scanning events. Depending on how recently your item was mailed, tracking information may not be immediately available. Flight delays, cancellations and customs delays are beyond our control. Due to the time required for custom and import clearance and forwarding delivery timeline may suffer. Please note that the delivery timings will also be bound by the custom policies and regulations of your region. Additional charges, for customs clearance of the shipment, if any, shall be paid by the recipient. Sukhayubhava has no control over these charges, nor can we predict what they may be. In rare cases, you may have to coordinate with customs, or local post office for the clearance of the shipment. In such case, we will keep you informed with all relevant information.
Returns, Refunds, Cancellations, and Exchanges
Returns and Replacements: Your Hassle-Free GuideAt Sukhayubhava, your satisfaction is our priority. If you ever receive the wrong or expired product, or if it arrives damaged, we've got you covered. Here's a step-by-step guide to make the process smooth for you:Step 1: Initiate a return/replacement request within 7 days from the delivery date. For damaged/missing items, report within 2 days. Use the WhatsApp Chat option or provide order details for assistance.Step 2: Allow us 2 working days to review your request.Step 3: Once reviewed, our courier partner will pick up the products. If pick-up isn't available, self-ship and we'll reimburse the courier charges.Step 4: After receiving your product, we'll verify and initiate a replacement or refund (subject to stock availability).Conditions for Return/Replacement:Wrong product deliveredExpired product deliveredDamaged product (physical/tampered)Incomplete order (missing products)Return/Replacement Not Accepted for:Opened/used/altered productsMissing original packagingRequests generated after 7 daysDamage/missing product reported after 2 daysProcessing Timeline: Upon return request, pick-up is scheduled within 5-7 business days. After passing inspection in our warehouse, a refund was initiated.Order Cancellation: Orders can be canceled until the status is "Ready to Ship." Call +91 9340-761-751 or use the "CANCEL" button in My Account. Sukhayubhava may cancel orders without pre-confirmation.Refund Details:Prepaid orders: Refund processed within 7 business days to the bank account/card.Cash on Delivery: Provide bank details for the refund.Refund Duration:Cancelled orders: Within 7 business days.Returns: Initiated 2 weeks after return pick-up.Partial Order Returns: Yes, you can return eligible products within 7 days.For any assistance, reach out to us at +91 9340-761-751 (Mon-Fri, 9 am to 6 pm) or use the WhatsApp Chat option. Your satisfaction is our commitment at Sukhayubhava! 🌿✨