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Skin & Hair Care

Skin & Hair Care

Returns, Refunds, Cancellations, and Exchanges

Returns and Replacements: Your Hassle-Free GuideAt Sukhayubhava, your satisfaction is our priority. If you ever receive the wrong or expired product, or if it arrives damaged, we've got you covered. Here's a step-by-step guide to make the process smooth for you:Step 1: Initiate a return/replacement request within 7 days from the delivery date. For damaged/missing items, report within 2 days. Use the WhatsApp Chat option or provide order details for assistance.Step 2: Allow us 2 working days to review your request.Step 3: Once reviewed, our courier partner will pick up the products. If pick-up isn't available, self-ship and we'll reimburse the courier charges.Step 4: After receiving your product, we'll verify and initiate a replacement or refund (subject to stock availability).Conditions for Return/Replacement:Wrong product deliveredExpired product deliveredDamaged product (physical/tampered)Incomplete order (missing products)Return/Replacement Not Accepted for:Opened/used/altered productsMissing original packagingRequests generated after 7 daysDamage/missing product reported after 2 daysProcessing Timeline: Upon return request, pick-up is scheduled within 5-7 business days. After passing inspection in our warehouse, a refund was initiated.Order Cancellation: Orders can be canceled until the status is "Ready to Ship." Call +91 9340-761-751 or use the "CANCEL" button in My Account. Sukhayubhava may cancel orders without pre-confirmation.Refund Details:Prepaid orders: Refund processed within 7 business days to the bank account/card.Cash on Delivery: Provide bank details for the refund.Refund Duration:Cancelled orders: Within 7 business days.Returns: Initiated 2 weeks after return pick-up.Partial Order Returns: Yes, you can return eligible products within 7 days.For any assistance, reach out to us at +91 9340-761-751 (Mon-Fri, 9 am to 6 pm) or use the WhatsApp Chat option. Your satisfaction is our commitment at Sukhayubhava! 🌿✨